The requirements for e-commerce website testing have become all the more complicated to ensure that they match up with the market changes. This article lists the most important points for testing e-commerce comprehensively to cover essential features and helps you to ensure that the site/app does not fail to meet customer expectations.
Banner/Hero Image:
Almost all e-commerce companies leverage the banner section to place CTAs that divert the customers to offers or sales, etc. Here are some of the tests that should be a part of the website banner:
Is it auto-scroll? If yes, is the image refresh time between 4 sec to 6.5 sec?
Ensure it’s clickable and it navigates to the right deal page.
Home:
The homepage of an e-commerce website needs to have powerful and visually appealing designs as it is a robust marketing tool. The essential things that the QA team needs to focus on with the homepage include:
Test that the correct text and images show up, whether static or dynamic. Links to important pages (catalog, account login, cart) should also be visible and functional.
Test that the correct content shows up and is easily viewable.
Test that the sections/products are displayed correctly, Make sure the products are shown related to the section title.
Links to important pages (catalog, account login, cart, contact) should also be visible, easy to be located, and functional.
The search/filter should be easily located.
Store:
With regard to the store page, here is a suggested testing checklist:
All products appear on the store page.
The pagination should work properly.
The filter is accessible and understandable.
Test if the product name clearly visible or not.
Ensure the price clearly visible even in the case of a range price or a discount.
Can add the product without needing to navigate to the product page.
The add to the wishlist icon is clearly visible or not.
The tags should be clearly visible on the product's card.
Filter:
The filter feature is an important element of the e-commerce website, To show only the products the customer needs. Here are things to test:
Should be able to select multi variations (color, size, …).
Should be able to select a category.
Should be able to select a brand.
Set a price range.
Can sort products by (newest, rating, highest price, and lowest price).
Results have to be relevant.
For multi-page results, should be there options to navigate to them.
Reset Filter should return to the store page “all products”.
Search:
The search feature is one of the most used options in an e-commerce store. Here are a few test cases for the Search Feature:
Search for a product name, search results have to be relevant
When searching for dummy text should show no search results with products may you like “recommended products”.
Can sort the results.
Can filter Search results.
For multi-page results, should be it easy for customers to navigate between the pages.
Categories:
The presence of categories makes it easier for the customer to access the products he wants to buy in fewer steps, Important things to check here include:
The categories are displayed on a separate page.
When clicking on the category the result page should have a relevant product listed specifically for the category.
If the category has subcategories, how many levels does it has? Are they displayed and navigated correctly?
Can select the main category? Can select a subcategory?
Product Details Page:
The product page is one of the most important pages in e-commerce websites that makes the customer apply to buy or leave. Here are some essential points to test:
The product name should clearly visible.
The gallery is easily viewable and should be able to move between pictures.
Product specifications and descriptions are clearly visible.
The variations of the product can easily be located.
The variations are selectable.
The price should be clearly visible (price range or a discount).
The price and photo should change when selecting the variations.
The brand and tags of the product appear in the details.
Must indicate if the product is In-stock/Out of stock
Add to the cart button can easily be located.
Add to the wishlist can easily be located.
The reviews and the rating of the product clearly visible.
Similar/recommended products should appear under the product.
Review:
This feature helps customers trust your products, Here are some of the tests that should be a part of the reviews feature:
Verify if the reviews of the relevant products are displayed properly on the page.
Add the review/rating to a product that works properly.
Cart:
Shopping carts are one of the key features of an e-commerce website, here are a few factors to check on the cart page:
Add a product to the cart and continue shopping.
Increase the quantity of the product in the cart.
Make sure the cart total is updated when updating the quantity.
Remove a product to make sure the cart updates.
Make sure all items and their quantity and price totals are displayed in the cart.
Coupon codes are working and calculating correctly.
Go through the Cart, Checkout, and Order Confirmation pages to do a test purchase.
Close the site, and come back later. The site should retain the items in the cart.
Check out:
Any lapse in the payments page results in a loss in business, which makes payments one of the most crucial test cases for running a successful e-commerce website. Here are some of the important things to test on the Check out page:
Accurate calculation of shipping costs with different shipping options.
Update shipping and billing information.
Check all the different payment options from start to finish.
Can customers check out as guests? Or should register before checking out?
Once the customer completes the payment, should show a success message and open the order details.
The customer should receive an order confirmation in the email.
Email Settings:
The email notifications are sent to keep the history of the customer's operations and to confirm the orders, Here are some test cases:
Email notifications are being sent correctly (invoice, create an account, ...).
Make sure the company logo has been added.
Make sure the footer text has been added.
Base color, background color, and body text color are all defined and based on brand.
Push Notification:
Push notification is the main lever for marketers to pull to make customers’ shopping experience more personalized, accessible, and helpful, Here are some essential points to test:
Check if the notifications are delivered correctly (language, format,...).
Make sure the notification is clickable and navigates to the right page.
Make sure the notifications icon shows up.
Order History:
Customers on the e-commerce portal who have shopped on the e-commerce portal are more inclined to check their order history. Here is the list of tests that should be used to verify:
Verify if the ‘Order History’ button/tab is displayed properly.
Make sure that the customer can cancel the order or not.
should the customer can track the order.
Make sure the products and all of their details match what the customer ordered.
Verify the total of the order calculation correctly with shipping cost.
If there’s a coupon applied for the order should show up with the total.
Customers should be able to return orders if this feature is available.
Can filter orders by status or date.
Miscellaneous Tests:
Apart from these, make sure to carry out tests on these miscellaneous use cases:
Verify if the contact information is easily located.
Sign up via email or social integration.
Sign in via email and password that the customer created an account with it.
Check if confirmation emails and OTP codes are delivered correctly.
Reset password with phone number or Email.
Edit profile data and update password.
Verify compatibility with different web browsers/OS versions.
Check error pages like 404, no search results, and maintenance.
Make sure the loading speed is acceptable.
It’s A Wrap: E-commerce testing is an important part of the success of your business. Since e-commerce websites are complex applications, a formidable testing strategy has to be devised to prioritize tests that matter the most to the application. As long as you keep on top of e-commerce testing, you won’t have much to worry about!